Ticketing

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MantisBT

www.mantisbt.org

Bug tracker, fits best for software development. (Demo, Source Code) GPL-2.0 PHP

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Libredesk

libredesk.io

Modern omnichannel customer support desk. Live chat, email, and more in a single binary. (Demo, Source Code) AGPL-3.0 Docker/Go/Nodejs

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OTOBO

otobo.io

Flexible web-based ticketing system used for customer service, help desk, IT service management. (Demo, Source Code) GPL-3.0 Perl/Docker

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Roundup Issue Tracker

www.roundup-tracker.org

Simple-to-use and -install issue tracking system with command-line, web, REST, XML-RPC, and e-mail interfaces. Designed with flexibility in mind - not just another bug tracker. (Source Code) MIT/ZPL-2.0 Python/Docker

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Request Tracker

www.bestpractical.com

Enterprise-grade issue tracking system. (Source Code) GPL-2.0 Perl

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Zammad

zammad.org

Easy to use but powerful open-source support and ticketing system. (Source Code) AGPL-3.0 Ruby/deb

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ITFlow

itflow.org

Client IT documentation, ticketing, invoicing and accounting for MSPs (Managed Service Providers). (Demo, Source Code) GPL-3.0 PHP

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GlitchTip

glitchtip.com

Error tracking app to collect errors reported by your app. (Source Code) MIT Python/Docker/K8S

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FreeScout

freescout.net

Email-based customer support application, help desk and shared mailbox (alternative to Zendesk and Help Scout). (Demo, Source Code) AGPL-3.0 PHP/Docker

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Frappe Helpdesk

frappe.io

Helpdesk software which helps you streamline your company's support, offers an easy setup, clean user interface, and automation tools to resolve customer queries efficiently. (Source Code) AGPL-3.0 Docker

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Bugzilla

www.bugzilla.org

General-purpose bugtracker and testing tool originally developed and used by the Mozilla project. (Source Code) MPL-2.0 Perl

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